Santosh Somaroo

Provided end-to-end IT support, including software installations, point-of-sale (POS) system setup, and network configurations for multiple clients.

Delivered proactive systems support and on-site repair, troubleshooting hardware and software issues to minimize downtime and ensure operational continuity.

Implemented and maintained robust security measures, including antivirus installations and online backups, safeguarding client data and systems.

Configured and installed servers, switches, and network points, including fiber installations, to establish and maintain reliable network infrastructure.

Conducted system upgrades and hardware replacements, ensuring compatibility and optimal performance across all client computers.

Managed IT support for a diverse portfolio of clients, including Kevon, Mass Lift, Lorna Jane, Duma Travel, Rand Sandblasting, and Gages FM Radio Station.

Served as the primary point of contact for error reporting, effectively diagnosing and resolving technical issues to ensure continuous operations.

Conducted daily backup operations and meticulously managed technical documentation, enhancing data integrity and system reliability for clients.

Established and maintained strong professional relationships with all departments and colleagues, fostering collaborative problem-solving.

Provided remote and on-site IT support, encompassing software installations, POS system maintenance, and hardware repairs.

Implemented and upgraded Trend Micro anti-virus software across all user levels, significantly enhancing system security and data protection.

Executed Cat 5 and Cat 6 cabling installations, running new cables to network points and patch panels to improve connectivity.

Installed Wi-Fi Access Point (AP) antennas and performed server cabinet clean-up, optimizing network performance and stability.

Carried out new installations for various IT components, ensuring seamless integration and functionality within client environments.

Provided end-to-end systems support, including data backups, point-of-sale (POS) systems, networking, and server management.

Set up and configured email systems, wireless networks, and tested network cables, ensuring robust communication and connectivity.

Performed comprehensive computer network and systems maintenance, including troubleshooting for Windows 7 and Windows 10 environments.

Conducted tests and evaluations on new software and hardware, ensuring optimal performance and compatibility.

Diagnosed and resolved complex hardware and software issues for printers, laptops, and ADSL routers.

Delivered comprehensive systems support, including control management, backups, and end-user assistance for retail operations.

Reinstalled and configured till points and POS systems, ensuring seamless transaction processing and operational efficiency.

Evaluated and resolved complex connectivity issues across various LAN/WAN technologies, including Cisco, Aruba, HP Mikrotik, and Cambium.

Managed server maintenance and troubleshooting, contributing to the stability and reliability of the retail IT infrastructure.

Provided critical technical support within a fast-paced networking environment, demonstrating strong attention to detail.

Configured and troubleshot TCP/IP, DHCP networks, and VPN setups, ensuring robust and secure network connectivity.

Executed precise network cabling, including crimping, to establish reliable network points for point-of-sale systems.

Collaborated effectively with team members, demonstrating a proactive approach to problem-solving and solution development.

Performed software and hardware installations, setting up systems for optimal functionality and user readiness.

Assisted with networking tasks, contributing to the establishment and maintenance of network infrastructure.

Investigated and resolved a range of end-user technical problems, enhancing system usability and efficiency.

Developed strong troubleshooting and problem-solving skills in a dynamic IT environment, laying a foundation for career growth.